Return Policy
30-Day Return Policy
We want you to love your MyPilatesBoard. If you're not completely satisfied, we'll make it right.
What's Covered
- Returns accepted within 30 days of delivery
- Item must be in original condition (unused or lightly tested)
- Original packaging preferred but not required
How to Start a Return
- Email us at support@mypilatesboard.com with your order number and reason for return
- We'll reply within 1 business day with a prepaid return label
- Drop off the package at any USPS or UPS location
- Refund is processed within 3–5 business days of receiving the item
Refunds
Refunds are issued to your original payment method. You'll receive a confirmation email once the refund is processed.
- Full refund: item is unused or defective
- Partial refund: item shows signs of heavy use
- Original shipping cost is non-refundable unless the item arrived damaged
Damaged or Defective Items
If your board arrived damaged or has a manufacturing defect, we cover everything — full refund or free replacement, your choice. Just send us a photo at support@mypilatesboard.com and we'll resolve it within 24 hours.
Exchanges
Want a different color? We're happy to exchange your board for another variant. Contact us within 30 days and we'll arrange the swap at no extra charge.
Questions?
Email us at support@mypilatesboard.com — we typically respond within a few hours.